Motivation / rationale of the programme

For a property management company, compliance with all legislation applicable to property practitioners is a critical focus of the business. The industry is heavily regulated by various important regulations, and it takes intricate knowledge of the specific legislation that governs this area to ensure that there is compliance with all these regulations.  

The purpose of the programme

This programme is designed to help you understand the legislation pertaining to property management and to guide you in managing compliance to the main Acts. It will greatly assist Principal agents who are ultimately responsible for the compliance of the Estate Agency, but will also be of great value to any property manager or Full Status agent who needs to oversee a function of the Estate Agency.

Learning outcomes of this programme

• Understand the different legislation applicable to Property Practitioners
• Understand how Property Practitioners should comply with the:
• Property Practitioners Act / Estate Agency Affairs Act (PPA / EAAA)
• Financial Intelligence Centre Act (FICA)
• Protection of Personal Information Act (POPIA)

Learning Topics

Learning Unit 1: List of Legislation governing the Property Practitioners’ industry

Learning Unit 2: Property Practitioners Act / Estate Agency Affairs Board (PPA / EAAA)

• Fidelity Fund Certificates
• Training and Education Requirements
• Trust Accounts
• Code of Conduct

Learning Unit 3: Financial Intelligence Centre Act (FICA)

• Customer due diligence
• Record-keeping
• Compliance officer
• Risk management and compliance programme
• Transaction monitoring and reporting
• Training 
• Registration with FIC

Learning Unit 4: Protection of Personal Information Act (POPIA)

• What the POPI Act is all about
• Information Officers
• Requirements for the Processing of personal information
• The importance of Protection of personal information
• What is a Data breach and what to do in such an instance
• Requirements for Direct Marketing
• POPI-related Company Policies

How to approach this programme

• A lot of people who partake in this programme will quickly work through it from start to finish. That's okay, but because you must get the most out of your time, please consider the following.
• First, it's good to know if this programme is right for you. This is a foundational programme that focuses on fundamental Trust & Accounts Management skills, so it's ideal if you are just starting out in Trust & Accounts Management and want to know the basics. Or, you are an experienced Trust & Accounts Management professional who would like a refresher. The programme is also a good resource if you are a manager/leader and you want a training programme to share with your team.
• There are some downloadable worksheets to help you with many of the activities. Complete the activities as you progress through the programme. The worksheets facilitate the application of learning by making it practical. This will reinforce your understanding of each topic and help you develop your skills much faster.
• The Learning Plan Worksheet. This worksheet will help you identify your goals for the programme. It also assists you in creating an action plan to apply what you learned. It is recommended that you download the Learning Plan Worksheet now and complete it before starting the programme.
• Independent research – You are encouraged to read wider than just this reader and to be curious about the topic.

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