Motivation / rationale of the programme

Management of Sectional Complexes entails many facets. It requires a wide range of knowledge not only to ensure the correct assistance to trustees and owners of Sectional title schemes but also to assist in building well-governed and financially sound Sectional Title Schemes.

The purpose of the programme

The purpose of this programme is to produce reliable and competent people working in Sectional Title Management and therefore ensure dependable service delivery to Sectional Title Schemes. This programme aims to provide a practical perspective on Sectional Tittle Management and builds on the following preceding two programmes:

• STS Introductory Sectional Title Management Training

Learning outcomes of this programme

• Apply all aspects of the Sectional Title Schemes Management Act (STSM Act)
• Manage all legislative compliance requirements of a scheme
• Manage all financial aspects of a scheme
• Manage the maintenance processes related to Sectional Title Schemes
• Establishing a budget and managing the finances related to Maintenance and Utility Management
• Manage a variety of meetings related to schemes
• Manage the application processes related to Sectional Title Schemes
• Manage record-keeping related to a scheme in a transparent and accurate manner
• Resolve disputes relating to Sectional Title Schemes Management

Learning Topics

Learning Unit 1: Introduction to the management of schemes and the applicable Acts

• Sectional Title Act
• Sectional Title Scheme Management Act
• Prescribed Management and Conduct Rules
• Community Schemes Ombud Service Act
• Homeowner Association Act
• FICA (Financial Intelligence Act)
• POPI Act (Protection of Personal Information Act)
• Property Practitioners Act
• Municipal by-laws
• Occupational Health and safety

Learning Unit 2: Financial management of sectional title schemes

• Budgets
• Cash book management
• Utility accounts
• Audited financial statements
• SARS
• CSOS reporting
• STS funding solutions

Learning Unit 3: Maintenance process related to the various schemes

• Maintenance responsibility
• Maintenance budgets
• Maintenance issue identification and Prioritizing 
• Timely issue logged
• Request quotations
• Contractor appointment
• Approval of supplier and contractor invoices

Learning Unit 4: Utility Management

Learning Unit 6: Application processes related to the various schemes

• Types and processes of applications
• Pets
• Cell to gate
• Improvements
• Transport figures

Learning Unit 7: Record-keeping related to different schemes

• Importance of proper record keeping
• Record keeping best practice 

Learning Unit 8: Dispute Resolution

• The nature of disputes in sectional title schemes
• The process of dealing with disputes in sectional title schemes
• Litigation as a method of dispute resolution
• Mediation, adjudication, and arbitration as methods of dispute resolution

Learning Unit 9: Strategic Objectives, Employee Benchmarks, and Reporting

• Balanced Scorecards
• Employee Benchmarks
• Monthly Reporting
• Suggested Exception Reports

How to approach this programme

A lot of people who take this programme will quickly work through it from start to finish. That's okay, but because you must get the most out of your time, please consider the following.

• First, it's good to know if this programme is right for you. This is a foundational programme that focuses on the fundamentals of Sectional Title Management skills, so it's ideal if you are just starting in Sectional Title Management and want to know the basics. Or, you are an experienced Sectional Title Management professional who would like a refresher. The programme is also a good resource if you are a Sectional Title Management leader and you want a training programme to share with your team.
• There are some downloadable worksheets to help you with many of the activities. Complete the activities as you progress through the programme. The worksheets facilitate the application of learning by making it practical. This will reinforce your understanding of each topic and help you develop your skills much faster.
• The Learning Plan Worksheet. This worksheet will help you identify your goals for the programme. It also assists you in creating an action plan to apply what you learned. It is recommended that you download the Learning Plan Worksheet now and complete it before starting the programme.
• Independent reading – You will be required to download this reader and be guided by the content and instructions within.
• Independent research – You are encouraged to read wider than just this reader and to be curious about the topic.
• Activities – Each Learning Unit is complimented by worksheets. To get the most out of the programme, you are advised to download the worksheets as you progress through the programme material.

Please click here to download the The Learning Plan Worksheet

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